Terms & Conditions

About these terms

These Terms and Conditions apply to your use of the Complete Outreach website and to services you buy from Complete Outreach LLC. When you accept a quote, the quote, these General Terms, and the service terms below for each service on your quote form the agreement between you and Complete Outreach. If a quote and these terms conflict, the quote controls.

Prices on our website are starting prices and may change. Your quote sets your actual pricing.

General terms

Payment. One-time fees are due before work begins. Monthly fees are billed automatically on the same date each month. Failed payments not resolved within 7 days may result in services being paused until the account is current.

Term and cancellation. Monthly services are month-to-month unless a minimum term is specified in the quote. Either party may cancel with at least 30 days' written notice. Outstanding balances, usage charges, and unpaid invoices remain due on cancellation.

Usage and pass-through costs. Usage-based costs (such as SMS, calls, and AI processing) are billed separately based on actual activity. Any usage figures in a quote are estimated averages only. Third-party fees (such as carrier registration, stock images, or platform subscriptions) are passed through at cost or paid by you directly.

Complete Outreach CRM. Included at no charge while you have at least one active monthly service. Usage within the CRM (SMS, calls, email) is billed separately. You may export your contact data at any time.

Your data and materials. You own your customer and contact data, branding, and marketing materials. You confirm you have the rights to any content you provide to us.

Support. Support is available by email and SMS. We aim to respond to and resolve requests the same business day, and guarantee a response within 48 business hours.

Third-party platforms. Our services rely on third-party providers (such as Meta, Google, messaging carriers, AI models, hosting, and calendar systems). We are not liable for their outages, policy changes, price changes, or decisions.

No guarantee of results. We use commercially reasonable efforts to deliver results, but we do not guarantee specific leads, sales, rankings, revenue, or return on investment.

Limitation of liability. Complete Outreach LLC is not liable for indirect, incidental, special, or consequential damages, including lost profits or lost business opportunities. Maximum liability shall not exceed the total amount you paid during the previous three (3) months.

Confidentiality. Each party will keep the other's non-public business information confidential.

Governing law. These terms are governed by the laws of the State of Florida.

AI & Automations

What's included. Every AI system includes strategy consultation, premium human-sounding AI trained on your brand voice, integration with any CRM and calendar, internal notifications, performance stats, automated follow-up and reminders, continuous optimization and quality control, access to the Complete Outreach platform (free mobile app, unlimited team member logins), and a dedicated virtual phone number for SMS and Voice systems, which your team may also use to call and text through the platform.

Scope. A quote covers only the systems listed. Additional AI systems, channels, or custom integrations may be added later under separate pricing.

Onboarding and build timeline. Setup and build are completed within 14 days of the Onboarding Call. The build begins once the Onboarding Call is held, the Onboarding Form is submitted, and all required information is shared (FAQs, services, pricing, policies, scheduling rules, calendar access, brand voice, scripts or examples). The timeline pauses while we wait on your information, approvals, or access.

Billing. The setup fee includes the build, AI configuration, integrations, workflow creation, A2P registration assistance, initial testing, and the first month of service. Monthly fees begin 30 days after the setup payment.

Usage. Estimated average monthly usage: AI Lead Conversion (SMS) $20 to $50; AI Webchat $5 to $20; Voice AI $50 to $150. Actual usage depends on lead volume, conversation length, and call volume, and is billed separately.

A2P registration and compliance. SMS systems require A2P 10DLC registration with mobile carriers. We submit and manage the registration; registration fees are passed through at cost. Carrier approval timelines are outside our control and may delay SMS launch beyond 14 days. Minor changes to your website, privacy policy, terms, or opt-in language may be required, and you agree to cooperate with reasonable compliance requests.

Your responsibilities. You are responsible for the accuracy of the information used to train the AI, for having proper consent to contact leads by SMS and phone in compliance with TCPA and applicable laws, and for telling us about changes to your services, pricing, hours, or policies.

Optimization. The first 1 to 3 months after launch are an active optimization period with frequent communication to review conversations and refine responses; your feedback is essential. Ongoing updates (FAQs, hours, pricing, policies) are included. New features, workflows, or channels are quoted separately.

AI limitations. AI systems may occasionally give incomplete or incorrect responses and are not intended for emergencies or for medical, legal, or financial advice. We do not guarantee specific booking rates, attendance rates, or lead quality.

Ownership. Complete Outreach owns its proprietary AI workflows, backend systems, automations, prompting structures, and platform configurations. On cancellation, the AI system is deactivated.

Setup fees. Setup fees are non-refundable once the Onboarding Call has taken place.

AI Strategy Audit credit. If you purchase an AI system or custom build within 60 days of your AI Strategy Audit, the full audit fee is credited toward that build's setup fee. The credit applies once per audit and has no cash value.

Consulting. The AI Integration & Consulting Retainer includes up to 4 hours per month; unused hours do not roll over, and additional time is billed at $150/hour.

Paid advertising

Management fee. Ads management is billed at the flat monthly fee or 20% of that month's ad spend, whichever is higher. The flat fee is billed in advance; if 20% of actual ad spend exceeds it, the difference is billed on the next invoice.

Ad spend. Ad spend is paid by you directly to Meta and/or Google and is not included in our fees. Minimum ad spend is $1,500/month for Meta and $2,500/month for Google; competitive industries may require more.

Billing start. The first month of management is due at signup and covers ad account setup, tracking, audience research, creative, campaign build, and your landing page. Campaigns launch once these are complete and approved.

Ad accounts. Ad accounts, pixels, and pages are owned by you, with Complete Outreach given partner or manager access. You keep full ownership if services end.

Approvals. We will send ad creative and copy for approval before launch. Please respond within 2 business days; delays in approvals delay launch.

Ad platform policies. Meta and Google may reject ads, restrict accounts, or change policies at any time. We follow platform rules and will work to resolve issues, but these decisions are outside our control. Businesses in special categories (such as housing, credit, employment, health, or legal) may face added restrictions.

Your responsibilities. You are responsible for the accuracy of your offers, pricing, and claims in ads, and for being able to fulfill the leads they generate.

Landing page. One Ads Landing Page is included, setup and hosting, while ads management is active. Additional landing pages are $297 each. If ads are cancelled within the first 3 months, a $497 landing page fee applies. After ads end, the page can stay live on Launch Site Hosting & Care at $97/month; otherwise it is taken offline.

Reporting. You receive weekly performance reports.

Results. Ad performance depends on budget, competition, offer, landing page, and follow-up speed. We do not guarantee specific lead volume, cost per lead, or return on ad spend.

Ads+AI packages

Package pricing. Package pricing applies only while both the ads and AI portions are active. If either is cancelled, the remaining services return to regular pricing.

Minimum term. Packages have a 3-month minimum term, then continue month-to-month with 30 days' written notice.

Billing. The package setup fee and the first month of ads management are due at signup. Ads launch the day the AI system goes live. AI monthly fees begin 30 days after launch.

Ads management fee. The 20% of ad spend rule still applies to ads management. Your AI package savings stay the same regardless of ad spend.

Coupons. Coupon codes cannot be combined with package pricing.

Websites

Payment. Website builds and add-ons are paid 100% upfront before work begins. Launch Site Option B ($0 down) is billed monthly from signup and has a 12-month term; if cancelled early, the remaining months are due.

Your content. You supply text, logo, and images. Copywriting is available as an add-on. Licensed stock images can be added where needed and are billed separately.

Timeline. Delivery times begin once we receive your content and access. Timelines pause while we wait on content, feedback, or approvals. Large product catalogs can add time to store delivery.

Pages and products. Each website includes the number of pages (and products, for stores) listed in your quote. A page is one unique URL. Additional pages, products, and service area pages are billed at the add-on rates in your quote, agreed in writing before work begins. Launch Sites include up to 3 pages and do not take add-on pages.

Service area pages. Each service area page includes 500 to 700 words of unique, location-specific content written by our team, covering local details and nearby areas, plus an embedded map. You provide the service details for each area.

Revisions. Launch Sites include one revision round, Starter Websites two, and Custom Websites and online stores three (two on design before building, one after). Additional revisions and larger changes are billed at $97 per hour.

Design approval. Custom builds start with design approval. A change of direction after approval is billed as additional revisions.

Quality guarantee. If anything we deliver does not match the approved design or brief, we fix it at no cost.

Hosting. Sites are hosted on the Complete Outreach platform unless your quote says otherwise. Deployment to your own hosting is $250. Launch Sites are available on our platform only; transferring a Launch Site to another host is $500.

Platform fees. Shopify, BigCommerce, premium themes, plugins, and apps are paid by you directly unless your quote says otherwise.

Ownership. Once paid in full, you own your website design and content. Domains and platform accounts are registered in your name or your business's name. Launch Sites remain on our platform while active; Option B sites are owned by you once the 12-month term is complete.

After launch. Ongoing updates, security, and edits are covered by a care plan. Without one, changes after launch are quoted separately.

Care plans

Plans. Launch Site Hosting & Care ($97/month) covers Launch Sites and Ads Landing Pages on our platform. Website Care ($249/month) covers Starter, Custom, and Directory / Corporate websites. E-commerce Care ($597/month) covers online stores.

Billing start. Care plans begin billing 30 days after the site goes live, then monthly on the same date.

What's included. Hosting (where we host), SSL, software and security updates, backups, security and uptime monitoring, lead form checks, priority email support, and monthly edit time: 30 minutes (Launch Site Hosting & Care), 1 hour (Website Care), or 3 hours (E-commerce Care). E-commerce Care also includes app and plugin updates, speed checks, store support, and up to 50 new products or listings per month.

Edit time. Unused edit time does not roll over. Work beyond your plan's edit time, new pages, redesigns, copywriting, and SEO/AEO are quoted separately.

Backups and recovery. We keep regular backups and will restore your site if something breaks. We are not responsible for content lost between backups or for issues caused by third-party plugins, apps, or changes made by you or others.

Platform subscriptions. For Shopify and BigCommerce stores, hosting is part of the platform subscription, which you pay directly.

Cancellation. Care plans are month-to-month with 30 days' written notice. When a care plan ends, sites hosted on our platform are taken offline unless transferred (Launch Sites: $500 transfer fee). We provide a full backup of sites you own on request.

SEO & AEO

Minimum term. SEO/AEO plans have a 3-month minimum term, then continue month-to-month with 30 days' written notice.

Month 1. The first month includes a full technical audit and setup. Monthly deliverables begin once setup is complete.

Access. You provide access to your website, Google Business Profile (manager access), Google Search Console, and analytics. Google requires the business owner to complete Business Profile verification; we guide you through it.

Deliverables. Monthly deliverables are listed in your plan. Unused deliverables do not roll over. Plans cover one business location unless your quote says otherwise.

Content approval. Articles and page changes are sent for review. If we do not hear back within 5 business days, content is published as submitted.

Methods. We use white-hat SEO practices only, in line with search engine guidelines.

Timing and results. SEO and AEO typically take 3 to 6 months to show meaningful results. Search engines and AI tools control their own rankings and answers, so we cannot guarantee specific rankings, traffic, or mentions in AI answers.

Reporting. You receive a monthly performance report (plus a video walkthrough on the Full plan).

Content ownership. Content we create for you is yours once paid for, including after the plan ends.

Website Care. The Full + Website Care plan includes Website Care; the Care Plan terms apply to that portion.

VisitorIQ & DataIQ

Billing. Setup fees and one-time data orders are paid in full upfront. Monthly plans are billed in advance on the same date each month. VisitorIQ overages are billed on the next invoice at the overage rate for your plan.

VisitorIQ resolutions. A resolution is one identified website visitor delivered to you. Match rates depend on your traffic and visitor mix, so the number of identified visitors is not guaranteed. Unused resolutions do not roll over.

Pixel installation. We install the VisitorIQ pixel with your website access, or provide the code for your team to install. You are responsible for updating your privacy policy to disclose visitor tracking and for any consent or cookie notices required in your area.

Data delivery. DataIQ lists are delivered CRM-ready or loaded into your campaigns. Intent data is delivered weekly during your subscription because buying signals are time-sensitive.

Permitted use. Data is licensed for your own business's marketing, such as email outreach and ad audiences. You may not resell or share it. Contacts from VisitorIQ and DataIQ have not opted in to texts or calls, so they may not be used for SMS, automated calls, or AI voice or SMS outreach without proper consent under TCPA and applicable laws. You are responsible for complying with CAN-SPAM, honoring opt-outs, and following all applicable privacy and marketing laws.

Text messaging terms

When you opt in to texts from Complete Outreach, you agree to receive messages about your inquiry, appointments, and our services. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time; you will receive one confirmation message. Reply HELP for help, or contact us at [email protected] or 864-477-6145. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase. See our Privacy Policy for how we handle your information.

Using our website

The content on this website is owned by Complete Outreach and provided for general information. You may not copy, scrape, or reuse it for commercial purposes without our permission. The website is provided "as is" without warranties of any kind. Links to third-party sites are provided for convenience; we are not responsible for their content.

We may update these terms from time to time. The "Last updated" date at the top shows when they last changed. Changes do not affect quotes you have already accepted.